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FAQ

美的浴霸有几种控制方式?

浴霸的控制方式有琴键开关、触控面板、遥控器、美的美居APP智能控制、小美音箱语音控制,具体每款产品的控制方式产品参数表查询。

美的浴霸可以用于多大面积的浴室?

美的浴霸取暖功率为2200-2500W,适用的浴室面积为3-8m²。

美的浴霸是否提供安装,安装费多少?

浴霸产品均不含免费安装服务,您可选择以下安装方式:

1、购买天猫第三方安装服务(下单时勾选“上门安装”送装服务,50元;如需拆旧机可一并勾选“拆旧服务”,10元;其他费用详见产品详情页底部说明),购买天猫第三方安装服务后会有第三方安装服务公司人员联系您预约安装时间;

2、美的官方安装,拨打美的安装服务热线4008899315预约安装,单台安装费用150元。

3、自行安装(自行安装错误导致机器损坏的,不在保修范围内)。


美的浴霸是否提供开孔扩孔服务?

上门安装费用不包含开孔费用哦,如需要开孔服务需另外收费,具体可以跟师傅协商。

没有吊顶可以安装浴霸吗?

浴霸是需要吊顶才可以安装,普通吊顶跟集成吊顶都可以安装呢,普通吊顶自购一个转换框就可以安装。

浴霸小夜灯功能是如何使用?

小夜灯出厂默认开启雷达感应功能。长按3秒钟,可开启/关闭雷达感应功能,雷达功能开启时,指示灯为白色,雷达功能关闭时,指示灯为橙色。

雷达功能开启时,小夜灯在夜间感受到物体运动时即可自动打开,持续1分钟感应不到物体运动则自动关闭。

触摸按键可打开/关闭小夜灯;在雷达功能开启状态下,打开时指示灯为高亮白色,关闭时为弱亮白色;在雷达功能关闭状态下,打开时指示灯为高亮橙色,关闭时为弱亮橙色。

人感感应范围2.5~3.5米以内。


美的智能门锁是否包安装?

门锁都是包安装的,待收到货之后联系店铺或美的400-8899-315 电话就可以预约安装。

美的智能门锁可以安装在哪些门上?

美的门锁适合安装木制木门、不锈钢制门防盗门、铜制铜门类型门体,防盗门带有天地钩,如用户需求挂天地钩需要配备防盗门类型门锁安装,木门不带天地钩。

Product installation

Service Policy

Product Categories

Products

Warranty Period (Year)  Maintenance mode
Home productsTable lamp, wall lamp, chandelier, mirror lamp, kitchen lamp, ceiling lamp, light source module2Replacement/Renew
Business productsStreet lamp3Renew
Floodlights, projection lights, mining lights, led downlights, spotlights, LED panel lights2Renew
LED light band1Renew
Non led: downlight, bracket, empty bracket, empty lamp panel, LED lamp panel1Renew
Electrical productsIntelligent switch2Replacement
Electrician10Renew
Row insert2Renew
Light source productsLED bulb, LED column bulb, led Bora bulb, led candle bulb, floor lamp, T8 LED tube, T8, T5 integration2Renew
T5 combined support1Renew
Smart door lockFull range3Replacement

See attachment

a.  The warranty period is calculated from products production date.

b.  Product defective rate which is less than or equal to 5% shall be regarded as routine maintenance and not quality problem, parties shall resolve it according to the above-mentioned Warranty Method.

c.  The product defective rate which is between 5% to 15% (including 15%) shall be regarded as a general quality problem. The Supplier provides 1:1 compensation for the Light Source Products, and for the Luminaire Products, the Supplier will provide accessories for repair and such repair cost will be borne by the Supplier. If the Luminaire Products cannot be repaired, 1:1 compensation will be provided. For the avoidance of doubt, all resolving costs which including but not limited to maintenance fees, accessories fees, warehousing logistics fees, etc. shall in no event be exceeded the total FOB price of the defective product of the same batch and the same model.

d.  The defective product rate which is more than 15% shall be regarded as a serious quality accident. The Supplier shall immediately dispatch relevant person to the place where the Buyer is located for investigation. The Supplier shall recall or scrap the Product locally or adopt other disposal methods agreed by both parties according to the actual situation.

e.  If any CKD or SKD parts are damaged by the Supplier, the Supplier will provide corresponding compensation for CKD or SKD materials replacement according to the actual quantity.

f.  The calculation method of product defective rate is: Product defective rate = Buyer’s cumulative 12-month repair volume/Supplier’s cumulative 12-month shipment during the same period.

The scope of non-guaranteed repair is as follows:

a.  The Supplier does not provide installation, on-site guidance and maintenance and other services on Light Source Products, Luminaire Products, and Smart Door Lock Products, and does not undertake warranty for the export products purchased from non-supplier through approved channels.

b.  Damage caused by improper installation and operation, such as wrong installation of input and output terminals, or failure to install beyond the product design standards and bad environment infrastructure as required by the instructions.

c.  The installation and bad environment infrastructure exceed the design requirements, such as voltage instability, overvoltage, overload and short circuit, etc..

d.  Irresistible factors, such as floods, fires, earthquakes, lightning strikes, etc..

e.  Due to the harsh storage environment and improper management, the Products are rusted, mildew, deformed and damaged, etc..

f.  Use non-original accessories, etc..

g.  Exceeding the warranty period, changing the product privately or altering the certificate, etc.

h.  The Products have been used resulting in defect on the appearance of the Products, but there is no product quality related defect.

i.  Frame and chassis are not guaranteed.

after-sale service hotline : 400-8899-315